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Frequently Asked Questions Here are the answers to the questions that we most often receive from prospective clients. If you have other questions, please contact us.
What services does The Manual Solution provide?
The Manual Solution offers professional documentation writing and instructional design services. Areas of specialization include Operations Manuals, Policy and Procedure Manuals, Instructional Design, Training Manuals. Additionally we do presentation materials, forms, newsletters, documentation revisions, and much more.
Does The Manual Solution outsource its work?
No. The Manual Solution completes all work. Company owner, Tracy Yandow, who is also responsible for lining up all company projects, does much of the client work. When someone hires us to do a job, that's exactly what we do. This is the only way we can be sure that it gets done right. The Manual Solution has documentation professionals who collaborate as needed.
Do you work onsite or offsite?
We work almost exclusively offsite. Most of our work is done by Internet, email, phone, and fax. Depending on your location and the needs of the project, we will sometimes go onsite to meet with people and attend meetings. The client pays all travel expenses.
Why should I hire The Manual Solution?
The Manual Solution has a personal approach to professional documentation. You talk directly to the person working on your project. We work together to find the best solution to meet your needs. We also bring a fresh and creative approach to design, and we don't stop until you are completely satisfied with the end product. We only take on projects that are within our scope, and can be completed to meet deadlines.
What companies have you worked for?
Please view our list of clients.
How much do you charge?
The Manual Solution will spend time looking at the size and scope of the project and then provide you with a project quote. Most projects are billed at an hourly rate. We will also provide you an estimated time to complete the project.
I have a documentation project I'd like to outsource. How do we get started?
Contact us by phone or email. We will review your requirements and provide you with the "best value" solution. We respond to all inquires promptly.
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