Contributors (top)
Documentation Design and Development
 Tracy Yandow, the founder and owner of The Manual Solution, has over 15 years of professional writing and design experience. With a strong background in operations and training program development. She has designed and written a variety of programs used for both entry-level users and advanced users, including management personnel. She has been recognized for her creative and innovative approaches to instructional design, and has written for the restaurant, retail, and technical industries.
Tracy started The Manual Solution in 2002, to offer her services as an instructional designer and documentation writer, specializing in the area of procedure manuals, and training programs. She is a fun and energetic woman with a knack for creating outstanding documentation that clearly communicates your business's information to your employees or clients.
In over 12 years of hands-on experience in training and operations, she has worked for a restaurant franchise organization, a retail service provider, and a leader in software and Internet applications development. In each position, she has developed, written, implemented, and presented training and operations programs to hundreds of people.
Since founding The Manual Solution, she has re-worked procedure manuals, designed many training manuals, job descriptions, employee manuals, business plans, forms, and computer based training programs.
She is highly motivated and focused on her mission to provide operators and business owners with written tools that not only look good, but also are effective. After years of reviewing company manuals that resemble encyclopedias, training workbooks that have never been opened, and overhead projector presentations that put the audience to sleep by the third slide, she felt that it was time to provide a much-needed service to organizations like yours.
Professional Editing & Proofing
Our professional editor has more than 20 years of writing and editing experience, including work for such leading educational publishers as Merriam-Webster, Prentice Hall, and Simon & Schuster; entrepreneurs such as Tony Robbins, Paul Zane Pilzer, and David Bach; and food service industry providers such as Ruby's Diner and Campero's Restaurant.
Documentation Translation Service – Spanish
The Manual Solution contracts with a native to Central America, who currently resides in the United States. Our translator is a working business professional with a Masters in Business and management experience. An expert when it comes to translating your English documents to Spanish. Able to understand the idiosyncrasies of each language our translator works with our clients to make sure the correct message is delivered in both versions of the document.
Sales Training
 If you are looking to boost your $ales through a more affective sales team – you need Tony Yandow at your next sales training.
Tony's speaking engagements are packed with excellent material that can be implemented as soon as you walk out the door.
Starting as a sales representative over 15 years ago, Tony applied a straightforward theory to customer service, which has allowed him to increase his personal income each year while helping the organizations he worked for increase their bottom lines.
He is highly motivated and loves to see excitement on his audiences faces. He brings with him life experiences, which people can relate to.
He would love to come and share his passion and motivation for supreme customer service with your organization. Contact us Contact us to book Tony for your next meeting.
Industry Expert
 David Scott Peters is an expert when it comes to restaurant operations, and is THE person independent restaurant operators turn to when they want to learn how to make their restaurants more profitable.
The Manual Solution has teamed up with David to develop and offer professional "out of this world" training tools and services to independent restaurant operators. Read More..
Learn more about David Scott Peters.
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